Returns of personalized products resulting from changes of mind or mistakes in sizes will not be accepted.
Returns and refunds will be accepted only for structural anomalies or errors by the manufacturer resulting in a product that does not comply with the order.
Returns requests for anomalies or errors must be submitted by mail to firstname.lastname@example.org and must provide photographic support. The request will have to be accepted by RG.
Returns must be requested within 15 days of the order’s delivery date.
Items must be returned with all original labels and tags still attached, packaging and other accessories received with the order.
The return shipment will be at the customer's expense.
Please note, we don’t exchange size/color.
Cavalleria Toscana reserves the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.