Terms & Conditions


http://www.rgitaly.com/


The owner of the website www.rgitaly.com and the services connected to it is RG ITALIA S.R.L. with registered office in Via Celio Bottai 11, 51015, Monsummano Terme, Pistoia (PT).
Ownership includes information or elements contained in texts, documents, photos, drawings, graphics, databases, software, logos, trademarks, trade names or other signs protected by intellectual or industrial property rights.  
RG ITALIA S.R.L. hereby provides the User with information regarding the functionality of the site and the services offered through it. We invite the User to read these Terms and Conditions carefully before using our services. By using the site the User fully accepts the Terms and Conditions. 
However, we invite you to consult the Privacy Policy and Cookie Policy to understand how we process your personal data.



Content of the service 



RG ITALIA S.R.L. has been offering its customers high quality products dedicated to the world of horse riding, with specific regard to horse accessories, for over thirty years. The site allows to see the products showcase and to proceed to the direct purchase, through the e-commerce section.



Terms of the service 



Browsing the site by the minor User presupposes and implies the authorization and supervision of the parents or those who exercise parental authority or guardianship, who will therefore assume all responsibility for the minor's actions towards RG ITALIA S.R.L. and third parties involved in any way. Registration and the services made available through this website are permitted exclusively to users of legal age. We do not accept consent from persons under 18 years of age; therefore, by accessing services that require the provision of personal data, the User warrants that he or she is of legal age. Also in relation to purchases and transactions made through the site, the User who makes such transactions declares to be 18 years of age or older.



Guest user checkout and registration 



In order to proceed with the purchase via the e-commerce section, the User must provide truthfully and completely the data requested in the relevant checkout form (name, surname, e-mail, address and telephone number are mandatory; other data are totally optional), declare that he/she has read the Privacy Policy and fully accept these Terms and Conditions.
The user, after the first purchase or, regardless of this, at any time, can proceed with the registration for the creation of an account. In this case he/she can fill in the appropriate registration form by entering the required data
The purchase, in case of a registered user, will of course be faster. The User is responsible for keeping his/her access credentials. It is understood that in no case the Data Controller can be held responsible in case of loss, diffusion, theft or unauthorized use by third parties, for whatever reason, of the User's access credentials.
Account cancellation and closure 
The owner of the website reserves the right to suspend or terminate your account at any time and without notice if you violate these Terms and Conditions or applicable law. 



Limitation of service 



RG ITALIA S.R.L. reserves the right to suspend, interrupt, modify the site or limit access to it without any notice to the User. The Company cannot be held responsible for any temporary unavailability of access to the site or for the unavailability of some of its functions through the use of particular devices. The Company cannot be held responsible for any loss or damage due to computer attacks, such as viruses or other malware, that may affect the User's devices during the use of the site and the resources connected to it. 



Forbidden uses of the website 



RG ITALIA S.R.L. does not allow any commercial use of the site and its contents. The reproduction, copying of images and contents without prior written consent is strictly forbidden. 
The User is not allowed any conduct that may cause interruption, limitation or compromise the functionality of the site. Only the use of the site for legitimate purposes is permitted and the User will be held responsible for the communications and content he or she wishes to submit. 



Responsibilities 



The site contains links to the social network pages of RG ITALIA S.R.L. and its commercial partners and links to other websites provided by third parties. RG ITALIA S.R.L. is not responsible for the contents of such sites or resources that it offers for information purposes only. RG ITALIA S.R.L. reserves the right to update or modify the site, its contents and functionality at any time. However, the information available on the site is to be considered general and non-binding. 



Online purchases



The site allows you to find RG ITALIA S.R.L. items and to purchase a wide range of items. If you wish to buy one or more of our items, you can select them one at a time, adding them to your virtual shopping cart. Once all the items of interest have been added to the shopping cart, you can proceed to place your order. The site will provide a summary page of the items selected, their price and options, with related costs, for delivery. 
The User will be asked to confirm the purchase and to indicate the solution chosen for delivery, transport and payment method. We invite you to always check the correctness of your order before completing the purchase phase (e.g. product, quantity, size, colour, etc.).
After placing the order, you will receive a message to your e-mail address confirming receipt of the purchase order. The purchase and sale contract concluded between the User and RG ITALIA S.R.L. will be considered concluded at this point. If the User does not receive any confirmation of the order within the term of 10 days, the relative order shall be considered as refused and, therefore, ineffective.
In case the items included in the order are not available, RG ITALIA S.R.L. will promptly inform the User and refund the amounts already paid.
The delivery time expressed in working days, indicated if possible already in the order confirmation, includes only working days, between Monday and Friday included, with express exclusion of holidays. The total price indicated in the order confirmation message constitutes the final price, including VAT and transport and delivery costs.



Payment methods  



To make purchases through the site is possible to use different payment methods such as credit card, bank transfer or PayPal. The buyer agrees to receive invoices and credits exclusively in electronic format.



Returns and refunds

 

Below are the conditions and procedures for returns and refunds of items purchased online in our shop.  
As long as the items are still in their original condition - i.e. unused, in their original packaging, with the original labels and complete in all parts - we accept returns at no additional charge, according to the following rules:

in the case of the purchase of customised products, it is not possible to make returns or refunds due to second thoughts, unless there are anomalies of a structural nature (faulty garment, print with obvious defects, etc.) or due to errors on the part of the manufacturer that make the product not conform to the order;

  • requests for returns and refunds must be sent by email to customercare@rgitaly.com . Requests received by other means will not be accepted;
  • in order to proceed with the refund of the full amount paid, requests must be received no later than 15 days from the date of receipt of the item. In this case, the full amount paid for the item will be refunded on the same payment method used to place the order; 
  • a refund requested after these deadlines will be refunded at our sole discretion;
  • in the event that a return is shipped after the required time, we may have to return it to the sender and ask him to cover the cost of shipping;
  • the above return and refund policy is only valid for private customers and not for resellers;
  • the above return and refund policy does not apply to customised and/or made-to-order products.

For an optimal management of practices, the User is required to carefully follow the procedures indicated on this page, following the instructions and awaiting confirmation from our operators when requested.



Size change product replacement  



We do not carry out size changes and/or replacements. 



Right to withdraw  



The User who is not satisfied with the purchase and does not wish to replace it with any other product (or receive a voucher of equal value) can exercise the right of withdrawal within 14 working days of receipt of the product, as provided for by current legislation. The expenses for the return of the product are to be considered at the expense of the User, who will have to return the items through 15 working days. The refund will be paid through 10 working days of receipt of the product at our logistic centre.



Customer Care



For assistance with the services and products offered, please contact our Customer Service at customercare@rgitaly.com.



Jurisdiction and applicable law 



The relationship between RG ITALIA S.R.L. and the User is governed by Italian law and jurisdiction. The Court of Pistoia will be competent to settle any dispute concerning these Terms and Conditions and the relationships governed by them, except as provided by mandatory rules of law. These Terms and Conditions shall also apply in the event of specific agreements relating to paid services.



Personal data processing



By accessing the site, the User declares and accepts that RG ITALIA S.R.L. - as Data Controller -, in full compliance with the principles dictated by EU Regulation 2016/679 (GDPR), may acquire, store and process the User's personal data, and any information necessary for the operation of the site or the services provided through the site, present on the terminal. The User acknowledges that the use of the site involves the transmission of data through electronic communication networks. The data processed are those necessary for the proper functioning of the site. 
The data directly provided by the User or automatically acquired by the site as part of normal functionality are also collected and processed for the fulfilment of obligations provided for by EU and national legislation, including laws, regulations in force at the time and measures of Authorities legitimated to do so, as well as for purposes related to the protection of public order, detection or prosecution of crimes. With the consent of the User, RG ITALIA S.R.L. and the Joint Controllers may also send communications concerning offers and/or commercial promotions relating to products and services. More information on the use of personal data by RG ITALIA S.R.L. is provided in the Privacy Policy, available on the site.
Data controller is RG ITALIA S.R.L., with registered office in Via Celio Bottai, 11 – 51015 Monsummano Terme, Pistoia (PT). Tel. (+39) 0331 254230 e-mail: privacy@rgitaly.com
Joint Data Controller, pursuant to art. 26 GDPR, are the Companies of Cavalleria Toscana Group (Cavalleria Toscana S.p.a. and Event Design S.r.l.), with registred office in Via Celio Bottai 11 – 51015, Monsummano Terme (PT) - e-mail privacy@cavalleriatoscana.it and CT Academy S.a.r.l., with registred office in Monaco (Principality of Monaco), Les Abeilles 7-9, Boulevard d'Italie – e-mail privacy@ctacademy.mc



Changes or updates to this document  



The owner of the site may modify or simply update all or part of these Terms and Conditions in the future. The changes and updates will be binding as soon as they are published and, therefore, brought to the attention of the User.  
Contacts
Our contacts are:
e-mail: customercare@rgitaly.com



R.G. Italy srl - Via Manzoni 6 - 21019 Somma Lombardo - Varese – Italy - P.iva 02665310120